Robotic Process Automation in Financial Services

Discover the transformative impact of Robotic Process Automation in financial services and stay ahead of the competition. Learn more about it here.

Robotic Process Automation in Financial Services

Prabhat Gupta

12
 min read
Robotic Process Automation in Financial ServicesRobotic Process Automation in Financial Services
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12
 min read
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Robotics Process Automation (RPA) automates repetitive tasks with the help of software bots. It not only boosts productivity but also makes great strides towards accuracy. It's in finance, insurance, healthcare or retail management - every possible line of work with which the whole world can get involved. For these few items alone, RPA's versatility makes it suitable to practically any industry having routine tasks.

Introducing RPA into the financial sector brings many benefits, such as savings on manpower costs through automation and more streamlined processes that lead to greater productivity; more precision in doing things like data input; or getting covered by rules and regulations. In addition, RPA makes it easy to scale up and accommodate higher amounts of transaction volume, this eventually leads to greater customer satisfaction and increased service quality. It also prioritizes high data security, provides immediate insights that lead straight into better decision-making, gives businesses a leg up by doing things faster, and makes workers happy when their time is freed from chores for personal growth.

Ever wondered how to make your business run smoother? Discover Robotic Process Automation and learn how to easily implement it to boost your efficiency.

Key Applications of Robotics Process Automation in Financial Services

Financial services industry has many processes where RPA can be used to automate and save time for the organizations.

1. Automating Customer Service Processes

Here are some specific Use Cases of RPA in Customer Service for Financial Services:

  1. Account Opening and Verification:
  • An automated process for collecting and verifying new account opening customer documents.
  • Background checks are run on every applicant as well as validation with both internal and external databases of information sources.
  1. Loan Processing:
  • An automated system can handle the initial screening and processing of loan applications, data entry, document verification and credit checks.
  • Customers are informed about their application status and asked for further information if need be.
  1. Customer Onboarding:
  • By automatedly performing data entry, KYC (Know Your Customer) checks and compliance verifications, the onboarding process is made more efficient.
  • With personalized welcome messages and account setup instructions, you can give new customers a copious welcome.
  1. Transaction Processing and Monitoring:
  • Transactions like bill payment and balance inquiries in addition to fund transfers can all be automated.
  • Monitor transactions for potential fraud and flag suspicious activities so that further investigation may take place.
  1. Query Handling and Resolution:
  • Automate responses to frequently asked customer inquiries, such as the use of chatbots and email automation.
  • Appropriately escalate the more complex issues, with a comprehensive summary of the interaction history.
  1. Updating Customer Information:
  • Automation individual steps of the updating process, especially in situations where contact details, addresses, and customer preferences have changed.
  • Ensure automatic detection and reflect in all existing systems and databases will be reflected automatically.

By utilizing RPA in these specific use cases, any financial institution can lead to improvements in its customer service efficiency, efficacy and ultimately, satisfaction.

2. Streamlining Compliance and Regulation

Specific Use Cases of RPA in Compliance and Regulation:

  1. Anti-money laundering (AML) compliance:
  • Transaction Monitoring: Automatically monitor transactions, identify suspicious activities and issue alerts for further investigation.
  • Customer Screening: Real-time screening of customers against sanctions lists, politically exposed persons (PEP) lists and adverse media.
  1. To know your Customer (KYC) Procedures:
  • Customer On-boarding: Automatically collect and verify customer documents during the onboarding process.
  • Periodic Reviews: Automatically review and update KYC records as required so that customer information is always kept current and legal.
  1. Regulatory reporting:
  • Data Collection and Aggregation: Automatically collect, aggregate and re-format data required for regulatory reports.
  • Report Generation and Submission: Generate accurate regulatory reports and automatically submit them via online services.
  1. Audit and Documentation:
  • Creating an Audit Trail: Make preparing and keeping comprehensive records of all compliance-related activities as automatic as possible to reduce burdens on enterprises.
  • Document Management: Make managing compliance related documents automatic. This way you can be sure that everything needed for work is authorized, up to date and available in every workplace and workplace alike.
  1. Fraud Detection and Prevention:
  • Monitoring in Real Time: Employing RPA to check every transaction as it happens against the rules you know blocks potential fraud indicators.
  • Recognising Patterns: Automatically examine transaction patterns to identify any anomalous behavior that might mean there fraud.

By following these steps and applying specific use cases, financial institutions are able to use RPA to effectively simplify their compliance and regulatory management processes by improving efficiency, cutting the risk of non-compliance, and ensuring better accuracy in meeting regulatory obligations.

3. Enhancing Data Management and Analysis

Specific Use Cases of RPA in Data Management and Analysis:

  1. Data Collection and Aggregation:
  • Automation to Enter Data: Use RPA bots to move the entry of data from numerous sources, including emails, PDFs, spreadsheets, and legacy systems; into a central database.
  • Data Aggregation: Automate the aggregation of data from multiple sources, making sure that you have one source for analysis and reporting.
  1. Data Validation and Cleansing:
  • Validation Rules: Apply RPA bots to check data against predefined rules, ensuring both data correctness and consistency across data sets.
  • Data Cleansing: Use RPA to find and correct or eliminate the entries which are wrong, incomplete and duplicate data.
  1. Data Processing and Transformation:
  • ETL Processes: Implement automatic extraction, transformation and loading (ETL) in handling large data volumes efficiently, preparing them for analysis.
  • Real-time Data Processing: Implement real-time data processing capabilities to ensure that the most up-to-date information is available for decision-making.
  1. Data Analysis as well as Reporting:
  • Automated Reporting: Using RPA bots to produce computer routine reports, synthesize from various data. Apply business logic when needed for proper interpretation of findings etc.
  • Dashboard Updates: Analyze statistics, get the latest reports and charts in real time to ensure key stakeholders have fresh–if not current–information at their fingertips. Automate dashboard maintenance.
  1. Customer Data Management:
  • Profile Updates: Do keep customer profile fresh with new info. This has an effect on data consistency throughout every sales channel and service representatives are able to retain customers easily
  • Customer Insights: Use RPA to analyze customer data, and then turn that into insight for targeted marketing and customer service strategies.

As you explored, financial businesses can leverage RPA to enhance their data management and analysis capabilities, leading to improved data accuracy, faster processing times, and better-informed decision-making.

Discover the leading tools transforming businesses with automation: the Top 7 RPA software solutions revolutionizing the market.

How Nected can help in RPA for Financial Services

Financial services companies are changing how they run by using robotic process automation (RPA) to automate time-consuming and repetitive processes. This increases productivity while guaranteeing precision and adherence to numerous financial procedures. Let's examine in depth how Nected may use RPA to streamline financial services.

Let’s define the tasks that can be automated -

Many routine tasks in financial services can be automated using RPA, including:

  1. Automated transaction processing - Keeping an eye on the financial transactions to make sure they're handled correctly. To guarantee data efficiency, automate transaction reconciliation.
  2. Fraud detection and reporting - Identify and report questionable transactions automatically. Create reports and forward them to the compliance department for additional oversight.
  3. Customer data management - When a customer's financial situation or transactions change, automatically update the customer's records. Make sure that all systems have current, consistent customer data.

Taking example of monitoring and flagging suspicious transactions, which is crucial for maintaining compliance and preventing fraud, we can perform following steps : 

Step 1 : Setting up API triggers

1. Trigger setup : Set up an API trigger to start the process when particular parameters are satisfied. Define the trigger to activate when a transaction meets certain criteria indicative of potential fraud.

The trigger serves as the catalyst for automating the fraud detection process. By setting up the trigger, the workflow will seamlessly initiate the fraud detection and reporting process when suspicious transactions are identified.

Log into your Nected account and go to the workflow creation portal to get started. To begin setting up the workflow for automatic inventory management, click the "Create Workflow" option.

After creating a new workflow, create the API trigger to start the with the workflow process

Step 2 : Setting up input parameters

  1. transaction_amount : The amount of money involved in the transaction is represented by this parameter. It is crucial for assessing the transaction's magnitude and figuring out whether it surpasses established cutoff points for questionable behaviour.
  2. transaction_type : The type of transaction being processed (such as a deposit, withdrawal, or transfer) is specified by this parameter. The degree of risk varies throughout different transaction types. 
  3. account_balance : The current balance of the account used in the transaction is indicated by this field.Analysing the account balance facilitates determining the transaction's context. When compared to a similar transaction from an account with a high balance, a sizable withdrawal from one with a low balance, for instance, can be reported as suspicious.

Step 3 : Defining actions and conditions

  1. Rule configuration : 

Rule name : transaction_risk_check

Condition : Checks if the transaction_type is ‘withdrawal’ along with either transaction_amount greater than 25000 or greater than the account_balance

  1. Actions based on rule outcome : 

If true : Triggers a code node which will notify the compliance department about a suspicious transaction

If false : Continue

Here in the automation we can add a new “rule” node :

This node triggers our rule “transaction_risk_check” :

Flexibility in Actions

The Nected platform allows for a great deal of freedom when designing actions depending on the results of workflows:

1. High risk transaction detection : Identify and manage high-risk transactions automatically when specific criteria are satisfied. Modify the procedure so that it logs the transaction automatically, alerts the compliance team, and pauses it for a later examination.

2. Flagged transaction handling : Take the appropriate action to approve the transaction and update the transaction records as soon as a transaction is flagged. Make sure the account balance is updated, the transaction is recorded as validated, and the customer is informed of the transaction status via the system.

Depending on what we need, we can add nodes to our workflow.

(You can take these nodes: Rule , Workflow, Code , Database Connector such as MongoDB, MySQL, PostgreSQL, Redshift , Rest API & many more)

For our current example, we will add a code node, we can configure the node according to our use cases :

After completion of the workflow, you can test and publish it.

Explore the power of RPA with Nected and revolutionize your financial services today.

Best Tips for Successful Implementation of RPA in Financial Services

Here are some top tips for the successful implementation of Robotic Process Automation (RPA) if you have a business in financial services industry:

Developing a Seamless Integration Plan

You need to develop a seamless integration plan for Robotic Process Automation in financial services. It involves creating a comprehensive strategy to ensure that RPA tools and technologies are effectively incorporated into existing systems and workflows. By doing this process, you can aim to minimize disruptions, maximize efficiency, and achieve the desired automation outcomes.

Here's a how to develop a Seamless Integration Plan for financial services:

  1. Define Objectives and Scope:
  • Set clear goals for RPA implementation.
  • Identify processes and systems for integration.
  1. Assess Processes and Select Tools:
  • Document workflows and evaluate automation feasibility.
  • Choose suitable RPA tools and vendors.
  1. Develop and Test Workflows:
  • Design RPA workflows and integration architecture.
  • Conduct thorough testing in a controlled environment.
  1. Plan and Manage Change:
  • Communicate with stakeholders and train employees.
  • Start with a pilot project and gradually roll out RPA.
  1. Monitor, Optimize, and Ensure Compliance:
  • Continuously monitor performance and optimize workflows.
  • Implement robust security and ensure regulatory compliance.

Continuous Monitoring and Evaluation of RPA Systems

Continuous monitoring and evaluation of RPA systems are essential to ensure their optimal performance and alignment with business objectives. This practice helps identify issues early, optimize performance, and maintain compliance with industry regulations. 

Here is a brief guide to effectively implement continuous monitoring and evaluation of RPA systems:

  1. Performance Metrics Definition:
  • Establish goals such as availability, response times, defect rates, and reduced costs.
  • Customer satisfaction, compliance, and revenues are key business indicators.
  1. Carry out Regular Audits and Reviews:
  • Go through regular performance audits using Nected’s Audit Trail features.
  • Compliance must be checked on an ongoing basis.
  1. Proactive Analytics solution:
  • To anticipate and optimize, use predictive analytics.
  • Artificial intelligence can bring enhanced efficiency.

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Conclusion

Within financial services, Robotic Process Automation (RPA) enhances efficiency, optimizes processes, curbs expenses, and promotes legal compliance. However, for a rapid and correct RPA deployment to take place, a set of thorough pre-planning is necessary.

For RPA to fit the specific conditions of this industry, financial institutions will need training principles in place, management structures to govern process operations, and technical solutions to ensure against both external threats as well as hack attacks trying from within the bank network.

Ready to revolutionize your financial services operations with the power of Robotic Process Automation (RPA)? Explore Nected, which is a no-code/low code workflow automation platform and take the first step towards innovation and growth today.

FAQs

Q1. How is RPA applied in financial services?

RPA is utilized in financial services to automate a range of departmental tasks, including customer service, compliance checks, loan processing, account opening, and claims processing. It lowers operating expenses and aids in increasing productivity, accuracy, and compliance.

Q2. What types of tasks can be automated using RPA in financial services?

Data input, reconciliation, account maintenance, transaction processing, compliance checks (including KYC and AML), report production, customer onboarding, and back-office operations are among the tasks that can be automated.

Q3. Is RPA secure for handling sensitive financial data?

Yes, encryption, audit trails, access restrictions, and compliance with data protection laws like the CCPA and GDPR can all be used to secure RPA installations. Data security is a top priority for financial organizations, and they make sure that RPA deployments follow stringent security guidelines.

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