Manual triage and spreadsheets create response delays, inconsistent prioritization, and lost conversions.
Leads cluster on top performers while others remain idle—reducing capacity and increasing churn risk.
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Static assignment rules ignore lead signals (behavior, channel, credit, or geolocation), decreasing conversion rates.
Teams deploy allocation changes without testing or audit logs—exposing revenue and regulatory risk.
Without automated SLAs and escalations, high-value leads miss follow-ups and slip through the funnel.
Disconnected CRMs, chat platforms, and telephony prevent unified routing and real-time decisions.
Business teams create, parameterize, and version complex allocation strategies with drag-and-drop logic—no developer tickets required.
Targeted routing campaigns and priority windows can be toggled live with one click, enabling immediate response to promotions and spikes.
Automatically distribute leads for even workload, minimizing burnout and improving coverage—configurable by channel, skill, and time window.
Perform millions of routing decisions per day with sub-second latency and enterprise-grade throughput—no queue buildup or missed SLAs.
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Seamlessly integrate with any system using simple API-based connectors. No need for complex configurations—connect databases, third-party services, and internal tools with just a few clicks.
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Leverage a powerful rule engine with multiple rule types, including Simple Rules, Decision Tables, Decision Trees, Rule Sets, and Rule Chains to handle complex logic effortlessly.
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Automate workflows with Action, Rule, Workflow, Code, Database, and REST API Nodes, while Loop, Delay, and Switch Block manage execution.
Efficiently oversee the entire rule and workflow lifecycle with built-in versioning, rollback capabilities, and staging environments, ensuring seamless transitions from testing to production without disruptions.
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Deploy Nected anywhere—choose multi-region cloud hosting for high availability or self-host on your infrastructure for complete control and compliance.
Gain full visibility into your decision rules and workflows with audit trails features, and real-time dashboards. Stay compliant and track every change with ease.
Deliver a fully white-labeled experience with embedded user functionality. Use Nected as your own branded decision engine.
Operate with confidence using enterprise-level security, role-based access control, and scalable infrastructure that ensures data integrity and performance even at scale.
Nected matches and surpasses Pega and DecisionRules on the core capabilities B2C teams need: a visual no-code rule builder, instant API-first integrations, full audit/version control, multi-channel routing, and enterprise deployment flexibility. Unlike heavyweight suites, Nected delivers business-controlled rule versioning and fast iterations without long consultancy engagements—letting product, sales, and ops teams change routing logic in hours, not months. Our platform optimizes throughput up to 100,000 decisions/minute, supports synchronous and asynchronous assignment, and enforces SLA-based escalation and fairness policies out of the box.
With Nected, non-technical teams launch new routing and prioritization campaigns in under a day. Visual rule editing, parameterized conditions, and pre-launch simulation let you test and activate strategies without code. Typical customers deploy pilot rules in under 2 business hours and full rollout in 3–5 days.
Nected is engineered for scale and resilience. The platform supports horizontal scaling, backpressure handling, and enterprise SLAs. Customers run live allocation across millions of leads per month with sub-second routing decisions, automated retries, and failover strategies. For compliance, every decision is logged with version, timestamp, and actor for forensic audits.
Nected provides role-based access control, field-level encryption, audit trails, and deployment options (cloud, VPC, on-prem) to meet enterprise security policies. We support data residency, HIPAA/GDPR controls, and integration with SSO/SCIM for secure operator provisioning.
Invocations refer to the number of times your workflows/rule is triggered via API, cron or other trigger. It will count the parent rule/workflow and can have as many rules, nodes within it. This metric is often used for billing purposes. Compared to other products, invocations as a billing metric can be more cost-effective and transparent, aligning closely with your actual usage and needs. It ensures you pay for the value you receive, rather than flat rates or less relevant metrics.
If you exceed, you'll be charged based on additional usage and will be added in your monthly charge. In case of payment failure after grace period, your plan will be reverted to free trial limiting your monthly execution and # of rules/flows as per free plan, however all your existing rules/workflow data would be kept intact.
Firstly, we do not have a vendor lock-in, so you can cancel anytime you want. However, if you decide to cancel once your subscription for a given period has started then you would be able to cancel at the time of the next billing cycle only.
Yes, you can typically upgrade your Nected plan at any point during your billing cycle. The upgrade process is usually straightforward, often involving just a few clicks in your account settings. Upgrading mid-cycle may involve prorated charges for the higher-tier service.
The best plan depends on your specific needs, such as the expected number of invocations, the complexity of your workflows, and the level of support you require. It’s a good idea to start with a basic plan and upgrade as your needs evolve, especially if you're new to Nected. Moreover, you can also write to us at assist@nected.ai and we will help you figure out the best plan for your brand.
Yes, Nected usually offers assistance in setting up and creating a Proof of Concept (POC), especially under certain plans. This assistance can include access to customer support, documentation, and possibly dedicated account management.
The Startup and Growth plans typically provide basic to enhanced support, including access to customer service through email or chat, a knowledge base, and possibly community forums. Response times and the extent of personalized assistance may vary between these plans.
The on-premise plan generally offers the most comprehensive support, including dedicated account managers, 24/7 support, and tailored assistance for deployment, maintenance, and troubleshooting. This plan is best suited for businesses with extensive, mission-critical use of Nected.
c/o Zime 691 S
Milpitas Blvd Suite 217,
Milpitas, CA 95035
+1 720 575 2906
11th Floor, Indiqube, Tower B
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Gurugram, Haryana - 122022
+91 8368389921
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