Manual or static routing causes missed SLAs, misassigned leads, and revenue leakage across channels.
Multiple partners, rules, and commissions require transparent, auditable routing to enforce SLAs and contracts.
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Priority and SLA rules are often hard-coded, ignoring customer value and contract tiers—leading to lost opportunities.
Lack of simulation and testing causes routing mistakes and partner disputes once rules go live.
Developer-dependent routing changes create delays and prevent rapid adaptation to market needs.
Teams lack versioning and rollback, increasing risk and compliance exposure during rule changes.
Business teams model complex conditional routes, priority rules, and escalation paths with drag-and-drop—no code required.
Connect CRMs, ERPs, ticketing systems, and partner APIs with prebuilt connectors and deploy rules via API, webhooks, or embedded widgets in minutes.
Dynamically route to partners or internal teams based on capacity, contract, margin, or performance—automatically enforce routing SLAs and revenue-sharing logic.
Validate routing rules against historical flows, simulate peak loads, and process tens of thousands of decisions per second with audited outcomes.
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Seamlessly integrate with any system using simple API-based connectors. No need for complex configurations—connect databases, third-party services, and internal tools with just a few clicks.
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Leverage a powerful rule engine with multiple rule types, including Simple Rules, Decision Tables, Decision Trees, Rule Sets, and Rule Chains to handle complex logic effortlessly.
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Automate workflows with Action, Rule, Workflow, Code, Database, and REST API Nodes, while Loop, Delay, and Switch Block manage execution.
Efficiently oversee the entire rule and workflow lifecycle with built-in versioning, rollback capabilities, and staging environments, ensuring seamless transitions from testing to production without disruptions.
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Deploy Nected anywhere—choose multi-region cloud hosting for high availability or self-host on your infrastructure for complete control and compliance.
Gain full visibility into your decision rules and workflows with audit trails features, and real-time dashboards. Stay compliant and track every change with ease.
Deliver a fully white-labeled experience with embedded user functionality. Use Nected as your own branded decision engine.
Operate with confidence using enterprise-level security, role-based access control, and scalable infrastructure that ensures data integrity and performance even at scale.
Nected matches and in many scenarios exceeds capabilities offered by Pega and DecisionRules by combining an intuitive no-code visual rule builder, real-time API-driven routing, and native workflow orchestration. Business teams can create complex, conditional, multi-step routing paths with SLA gates, priority queues and partner assignment—then test and deploy instantly without engineering. Enterprise parity includes audit/versioning, role-based access, cloud & on-prem options, and support for high throughput (hundreds of thousands of decisions/minute) with deterministic latency guarantees.
Typical implementations for standard B2B routing (lead -> team, ticket -> SLA, partner -> transaction) go live in under 2 weeks. Simple rule sets and campaign-style routes can be built and deployed in under 15 minutes using the prebuilt templates and connectors.
Yes. Nected’s architecture supports high-concurrency decisioning and routing with auto-scaling, horizontal partitioning, and low-latency in-memory evaluation. You can process tens of thousands of routing decisions per second with SLA-backed uptime and predictable performance.
Nected enforces encryption at rest and in transit, role-based permissions, detailed audit trails, and environment separation (dev/test/prod). Deployments can be SaaS, VPC, or on-prem to meet compliance needs, with logging and export capabilities for SOC2/ISO and GDPR workflows.
Invocations refer to the number of times your workflows/rule is triggered via API, cron or other trigger. It will count the parent rule/workflow and can have as many rules, nodes within it. This metric is often used for billing purposes. Compared to other products, invocations as a billing metric can be more cost-effective and transparent, aligning closely with your actual usage and needs. It ensures you pay for the value you receive, rather than flat rates or less relevant metrics.
If you exceed, you'll be charged based on additional usage and will be added in your monthly charge. In case of payment failure after grace period, your plan will be reverted to free trial limiting your monthly execution and # of rules/flows as per free plan, however all your existing rules/workflow data would be kept intact.
Firstly, we do not have a vendor lock-in, so you can cancel anytime you want. However, if you decide to cancel once your subscription for a given period has started then you would be able to cancel at the time of the next billing cycle only.
Yes, you can typically upgrade your Nected plan at any point during your billing cycle. The upgrade process is usually straightforward, often involving just a few clicks in your account settings. Upgrading mid-cycle may involve prorated charges for the higher-tier service.
The best plan depends on your specific needs, such as the expected number of invocations, the complexity of your workflows, and the level of support you require. It’s a good idea to start with a basic plan and upgrade as your needs evolve, especially if you're new to Nected. Moreover, you can also write to us at assist@nected.ai and we will help you figure out the best plan for your brand.
Yes, Nected usually offers assistance in setting up and creating a Proof of Concept (POC), especially under certain plans. This assistance can include access to customer support, documentation, and possibly dedicated account management.
The Startup and Growth plans typically provide basic to enhanced support, including access to customer service through email or chat, a knowledge base, and possibly community forums. Response times and the extent of personalized assistance may vary between these plans.
The on-premise plan generally offers the most comprehensive support, including dedicated account managers, 24/7 support, and tailored assistance for deployment, maintenance, and troubleshooting. This plan is best suited for businesses with extensive, mission-critical use of Nected.
c/o Zime 691 S
Milpitas Blvd Suite 217,
Milpitas, CA 95035
+1 720 575 2906
11th Floor, Indiqube, Tower B
Vatika Towers Sector 54,
Gurugram, Haryana - 122022
+91 8368389921
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