Fragmented routing stacks cause lost conversions and longer handle-times — revenue leaks across web, app, contact-centre and chat channels.
Business teams wait weeks for engineering to update routing priorities, costing campaigns and time-sensitive offers.
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Rigid routing ignores real-time signals (risk, session value, load), producing one-size-fits-all experiences that lower conversion.
Teams can’t apply customer segments, value-based prioritization, or fraud signals dynamically across channels.
Inefficient routing sends traffic to expensive channels or human agents unnecessarily, inflating OPEX and reducing margin.
Deploying rules without simulation risks outages, misroutes, and compliance issues—leading to penalties and customer churn.
Business teams build complex routing flows with drag-and-drop nodes, condition blocks, and reusable rule libraries—no engineering required.
Create time-bound routing campaigns, escalation paths and SLA rules and roll them out instantly across channels.
Prioritise high-value customers or high-intent sessions automatically to increase conversions and LTV while lowering servicing cost.
Run pre-launch simulations, A/B tests and scale to 100k+ decisions/min with no performance degradation.
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Seamlessly integrate with any system using simple API-based connectors. No need for complex configurations—connect databases, third-party services, and internal tools with just a few clicks.
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Leverage a powerful rule engine with multiple rule types, including Simple Rules, Decision Tables, Decision Trees, Rule Sets, and Rule Chains to handle complex logic effortlessly.
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Automate workflows with Action, Rule, Workflow, Code, Database, and REST API Nodes, while Loop, Delay, and Switch Block manage execution.
Efficiently oversee the entire rule and workflow lifecycle with built-in versioning, rollback capabilities, and staging environments, ensuring seamless transitions from testing to production without disruptions.
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Deploy Nected anywhere—choose multi-region cloud hosting for high availability or self-host on your infrastructure for complete control and compliance.
Gain full visibility into your decision rules and workflows with audit trails features, and real-time dashboards. Stay compliant and track every change with ease.
Deliver a fully white-labeled experience with embedded user functionality. Use Nected as your own branded decision engine.
Operate with confidence using enterprise-level security, role-based access control, and scalable infrastructure that ensures data integrity and performance even at scale.
Nected matches enterprise-grade features of Pega & DecisionRules—visual no-code rule design, workflow orchestration, and audit/versioning—while optimising for developer-free deployment and lighter operational cost. Unlike heavy-weight Pega deployments, Nected launches routing flows in hours, not months, and supports 100k+ decisions/minute with built-in API adapters and cloud/on-prem deployment options for parity and lower TCO.
Yes. Nected provides a visual drag-and-drop rule canvas, role-based permissions, sandbox simulation, and versioned rollbacks—allowing product, ops, or contact-center teams to author routing logic without touching code while keeping full audit trails for compliance.
Nected typically goes live in under a week for standard B2C flows. Simple routing logic can be deployed in 15 minutes using prebuilt connectors and templates. For enterprise integrations, typical time-to-live ranges from 3–10 business days depending on systems involved.
Nected supports horizontal scaling and real-time decisioning—capable of 100,000+ routing decisions per minute with sub-50ms execution for common rule paths. This matches or exceeds DecisionRules benchmarks while keeping a smaller operational footprint.
Nected enforces RBAC, field-level encryption, audit logs, and supports deployment in VPCs or on-premise for data residency. We provide SOC 2-ready controls, TLS encryption in transit, and configurable retention policies to meet enterprise security and compliance requirements.
Nected offers plug-and-play connectors for leading CRMs, telephony (SIP/Twilio), fraud engines, personalization services, and custom REST/GraphQL APIs—enabling real-time context-enriched routing across channels and partners.
Nected includes a sandbox simulator, replay of historical traffic, A/B testing, and pre-launch impact analysis. Teams can run thousands of simulated sessions to validate SLAs, conversion impact, and cost metrics before a single change is promoted to production.
Invocations refer to the number of times your workflows/rule is triggered via API, cron or other trigger. It will count the parent rule/workflow and can have as many rules, nodes within it. This metric is often used for billing purposes. Compared to other products, invocations as a billing metric can be more cost-effective and transparent, aligning closely with your actual usage and needs. It ensures you pay for the value you receive, rather than flat rates or less relevant metrics.
If you exceed, you'll be charged based on additional usage and will be added in your monthly charge. In case of payment failure after grace period, your plan will be reverted to free trial limiting your monthly execution and # of rules/flows as per free plan, however all your existing rules/workflow data would be kept intact.
Firstly, we do not have a vendor lock-in, so you can cancel anytime you want. However, if you decide to cancel once your subscription for a given period has started then you would be able to cancel at the time of the next billing cycle only.
Yes, you can typically upgrade your Nected plan at any point during your billing cycle. The upgrade process is usually straightforward, often involving just a few clicks in your account settings. Upgrading mid-cycle may involve prorated charges for the higher-tier service.
The best plan depends on your specific needs, such as the expected number of invocations, the complexity of your workflows, and the level of support you require. It’s a good idea to start with a basic plan and upgrade as your needs evolve, especially if you're new to Nected. Moreover, you can also write to us at assist@nected.ai and we will help you figure out the best plan for your brand.
Yes, Nected usually offers assistance in setting up and creating a Proof of Concept (POC), especially under certain plans. This assistance can include access to customer support, documentation, and possibly dedicated account management.
The Startup and Growth plans typically provide basic to enhanced support, including access to customer service through email or chat, a knowledge base, and possibly community forums. Response times and the extent of personalized assistance may vary between these plans.
The on-premise plan generally offers the most comprehensive support, including dedicated account managers, 24/7 support, and tailored assistance for deployment, maintenance, and troubleshooting. This plan is best suited for businesses with extensive, mission-critical use of Nected.
c/o Zime 691 S
Milpitas Blvd Suite 217,
Milpitas, CA 95035
+1 720 575 2906
11th Floor, Indiqube, Tower B
Vatika Towers Sector 54,
Gurugram, Haryana - 122022
+91 8368389921
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