High ticket volumes and repetitive queries drive up costs and increase response times, eroding customer satisfaction and margins.
Multiple messaging channels (web, mobile, WhatsApp) require separate integrations and inconsistent experiences.
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Static responses and one-size-fits-all conversations miss upsell and retention opportunities.
Teams can’t test new flows at scale before going live, risking revenue and reputation.
Backend code changes and developer queues delay campaign rollouts and policy updates by weeks.
Legacy bots lack versioning, traceability, and clear rollback mechanisms—creating regulatory and operational risk.
Empowers product and support teams to author intents, fallback rules, and escalation logic without code.
Push the same conversational rules to web chat, mobile SDKs, WhatsApp, and voice channels with one click.
Deliver tailored responses, dynamic offers, and retention prompts using customer context, cart data, and session signals across channels—instantly.
Run pre-launch simulations and live load tests, then scale to 100k+ messages/minute with no downtime.
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Seamlessly integrate with any system using simple API-based connectors. No need for complex configurations—connect databases, third-party services, and internal tools with just a few clicks.
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Leverage a powerful rule engine with multiple rule types, including Simple Rules, Decision Tables, Decision Trees, Rule Sets, and Rule Chains to handle complex logic effortlessly.
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Automate workflows with Action, Rule, Workflow, Code, Database, and REST API Nodes, while Loop, Delay, and Switch Block manage execution.
Efficiently oversee the entire rule and workflow lifecycle with built-in versioning, rollback capabilities, and staging environments, ensuring seamless transitions from testing to production without disruptions.
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Deploy Nected anywhere—choose multi-region cloud hosting for high availability or self-host on your infrastructure for complete control and compliance.
Gain full visibility into your decision rules and workflows with audit trails features, and real-time dashboards. Stay compliant and track every change with ease.
Deliver a fully white-labeled experience with embedded user functionality. Use Nected as your own branded decision engine.
Operate with confidence using enterprise-level security, role-based access control, and scalable infrastructure that ensures data integrity and performance even at scale.
Nected delivers the same enterprise-grade rule authoring, versioning, and audit trails you expect from Pega and DecisionRules — with faster time-to-value. Unlike heavyweight Pega deployments, Nected’s no-code visual rule builder lets product and support teams iterate in hours, not months. Compared to DecisionRules, Nected offers deeper workflow orchestration and native multi-API connectors for omnichannel messaging, enabling live integrations without custom code.
Business teams can configure and launch a production-ready chatbot in under 15 minutes for simple flows and under 7 days for complex omnichannel journeys — thanks to templates, pre-built connectors, and instant rules publishing. No backend changes required.
Yes. Nected supports high-throughput conversational workloads (100,000+ messages/minute) with multi-region deployments, horizontal scaling, and SLA-backed uptime. Real-time monitoring, alerting, and automatic failover ensure mission-critical availability.
Nected enforces role-based access control, field-level encryption, audit logs, and enterprise identity integrations (SAML/SSO). We provide GDPR-ready data controls, SOC-2 aligned processes, and options for on-prem or private-cloud deployment for regulated industries.
Invocations refer to the number of times your workflows/rule is triggered via API, cron or other trigger. It will count the parent rule/workflow and can have as many rules, nodes within it. This metric is often used for billing purposes. Compared to other products, invocations as a billing metric can be more cost-effective and transparent, aligning closely with your actual usage and needs. It ensures you pay for the value you receive, rather than flat rates or less relevant metrics.
If you exceed, you'll be charged based on additional usage and will be added in your monthly charge. In case of payment failure after grace period, your plan will be reverted to free trial limiting your monthly execution and # of rules/flows as per free plan, however all your existing rules/workflow data would be kept intact.
Firstly, we do not have a vendor lock-in, so you can cancel anytime you want. However, if you decide to cancel once your subscription for a given period has started then you would be able to cancel at the time of the next billing cycle only.
Yes, you can typically upgrade your Nected plan at any point during your billing cycle. The upgrade process is usually straightforward, often involving just a few clicks in your account settings. Upgrading mid-cycle may involve prorated charges for the higher-tier service.
The best plan depends on your specific needs, such as the expected number of invocations, the complexity of your workflows, and the level of support you require. It’s a good idea to start with a basic plan and upgrade as your needs evolve, especially if you're new to Nected. Moreover, you can also write to us at assist@nected.ai and we will help you figure out the best plan for your brand.
Yes, Nected usually offers assistance in setting up and creating a Proof of Concept (POC), especially under certain plans. This assistance can include access to customer support, documentation, and possibly dedicated account management.
The Startup and Growth plans typically provide basic to enhanced support, including access to customer service through email or chat, a knowledge base, and possibly community forums. Response times and the extent of personalized assistance may vary between these plans.
The on-premise plan generally offers the most comprehensive support, including dedicated account managers, 24/7 support, and tailored assistance for deployment, maintenance, and troubleshooting. This plan is best suited for businesses with extensive, mission-critical use of Nected.
c/o Zime 691 S
Milpitas Blvd Suite 217,
Milpitas, CA 95035
+1 720 575 2906
11th Floor, Indiqube, Tower B
Vatika Towers Sector 54,
Gurugram, Haryana - 122022
+91 8368389921
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