Manual SLA tracking creates blind spots—teams miss breaches, misapply penalties, and under-report liability across contracts.
Escalations and credits take days or weeks, inflating customer churn and increasing operational costs.
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Spreadsheet or hard-coded rules produce inconsistent penalty amounts and contractual disputes.
Teams cannot test new SLA slabs or penalty tiers safely, exposing the business to financial and legal risk when rules go live.
Penalties and adjustments lack versioned documentation, creating compliance risk and reconciliation nightmares.
All rule changes route through engineering, causing delays for price-sensitive contract amendments.
Business teams design SLA conditions, escalation flows, and penalty actions using visual nodes—no developer cycles required.
Trigger credit memos, invoice adjustments, customer notifications, and corrective workflows automatically on breach detection.
Compute tiered penalties, credits, or service extensions automatically based on contract terms, timestamps, and contextual exceptions—guaranteed consistent, auditable outcomes.
Preview rule impact against historical data and run live simulations; process hundreds of thousands of SLA checks per minute with zero downtime.
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Seamlessly integrate with any system using simple API-based connectors. No need for complex configurations—connect databases, third-party services, and internal tools with just a few clicks.
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Leverage a powerful rule engine with multiple rule types, including Simple Rules, Decision Tables, Decision Trees, Rule Sets, and Rule Chains to handle complex logic effortlessly.
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Automate workflows with Action, Rule, Workflow, Code, Database, and REST API Nodes, while Loop, Delay, and Switch Block manage execution.
Efficiently oversee the entire rule and workflow lifecycle with built-in versioning, rollback capabilities, and staging environments, ensuring seamless transitions from testing to production without disruptions.
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Deploy Nected anywhere—choose multi-region cloud hosting for high availability or self-host on your infrastructure for complete control and compliance.
Gain full visibility into your decision rules and workflows with audit trails features, and real-time dashboards. Stay compliant and track every change with ease.
Deliver a fully white-labeled experience with embedded user functionality. Use Nected as your own branded decision engine.
Operate with confidence using enterprise-level security, role-based access control, and scalable infrastructure that ensures data integrity and performance even at scale.
Nected matches and exceeds competitor parity by offering a visual, no-code rule builder with multi-condition orchestration, versioning, and rollback. Unlike monolithic platforms, Nected's lightweight engine deploys rules instantly via API or webhook, supports on-prem/cloud/hybrid options, and processes high-throughput decision volumes (100,000+ decisions/minute) for enterprise-grade SLAs.
Yes. Nected empowers product, operations, and legal teams to create, test, and publish SLA and penalty rules using a drag-and-drop interface with role-based permissions. Changes are versioned and auditable—deploy safely with built-in pre-launch simulation to avoid runtime surprises.
Nected evaluates SLA conditions in real time and can trigger remediation flows, penalty calculations, invoicing adjustments, or credit allocations within seconds of breach detection—ensuring minimal financial exposure and compliant audit trails.
Nected plugs into monitoring systems, ticketing (Jira), ERPs, billing, CRM, and custom APIs. Use built-in connectors or simple REST webhooks to ingest metrics, timestamps, and event streams for real-time SLA evaluation and penalty enforcement.
Nected provides role-based access, full audit logs, immutable rule version history, encryption-at-rest and in-transit, and deployment flexibility (cloud / private cloud / on-prem). It supports compliance workflows and can be configured to meet SOC2/ISO governance requirements.
Invocations refer to the number of times your workflows/rule is triggered via API, cron or other trigger. It will count the parent rule/workflow and can have as many rules, nodes within it. This metric is often used for billing purposes. Compared to other products, invocations as a billing metric can be more cost-effective and transparent, aligning closely with your actual usage and needs. It ensures you pay for the value you receive, rather than flat rates or less relevant metrics.
If you exceed, you'll be charged based on additional usage and will be added in your monthly charge. In case of payment failure after grace period, your plan will be reverted to free trial limiting your monthly execution and # of rules/flows as per free plan, however all your existing rules/workflow data would be kept intact.
Firstly, we do not have a vendor lock-in, so you can cancel anytime you want. However, if you decide to cancel once your subscription for a given period has started then you would be able to cancel at the time of the next billing cycle only.
Yes, you can typically upgrade your Nected plan at any point during your billing cycle. The upgrade process is usually straightforward, often involving just a few clicks in your account settings. Upgrading mid-cycle may involve prorated charges for the higher-tier service.
The best plan depends on your specific needs, such as the expected number of invocations, the complexity of your workflows, and the level of support you require. It’s a good idea to start with a basic plan and upgrade as your needs evolve, especially if you're new to Nected. Moreover, you can also write to us at assist@nected.ai and we will help you figure out the best plan for your brand.
Yes, Nected usually offers assistance in setting up and creating a Proof of Concept (POC), especially under certain plans. This assistance can include access to customer support, documentation, and possibly dedicated account management.
The Startup and Growth plans typically provide basic to enhanced support, including access to customer service through email or chat, a knowledge base, and possibly community forums. Response times and the extent of personalized assistance may vary between these plans.
The on-premise plan generally offers the most comprehensive support, including dedicated account managers, 24/7 support, and tailored assistance for deployment, maintenance, and troubleshooting. This plan is best suited for businesses with extensive, mission-critical use of Nected.
c/o Zime 691 S
Milpitas Blvd Suite 217,
Milpitas, CA 95035
+1 720 575 2906
11th Floor, Indiqube, Tower B
Vatika Towers Sector 54,
Gurugram, Haryana - 122022
+91 8368389921
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