Problem Statement

A globally recognized European airline, employing over 10,000 staff members, grappled with persistent challenges stemming from its sprawling technology infrastructure. Operating in a highly regulated and dynamic industry, the airline frequently needed to update its operational policies to comply with international aviation regulations, adjust pricing strategies, and enhance customer service protocols. However, the existing reliance on the IT department to implement even minor policy changes resulted in:

1. Development Bottlenecks: Policy updates required complex coding and extensive testing, prolonging deployment cycles from days to weeks.
2. Operational Inefficiencies: Delays in policy implementation hindered timely responses to market demands and regulatory changes, affecting overall service quality.
3. High Dependency on IT Resources: Non-technical business teams were unable to autonomously manage and update policies, leading to increased workload and slower decision-making processes.
4. Scalability Constraints: Expanding into new markets or introducing new services demanded significant technical interventions, limiting the airline’s ability to scale swiftly and adaptively.

These challenges compromised the airline’s ability to maintain competitive pricing, ensure regulatory compliance, and deliver seamless customer experiences across its vast global network.

Solution

The airline partnered with Nected to overhaul its policy management and operational workflows through a robust low-code/no-code platform. This collaboration empowered the business teams to take charge of policy iterations and process automations without depending on the IT department. Key solution components included:

1. Empowered Business Teams with Low-Code Rule Engine

1. Dynamic Policy Management: Business units could define, modify, and deploy operational policies using Nected’s intuitive rule engine, bypassing the need for developer intervention.
2. Rapid Deployment: Policies could be launched up to 10 times faster, reducing the implementation time from weeks to mere hours or days.
3. Error-Free Updates: Automated validation and standardized rule configurations ensured a 0% error rate in policy executions.

2. Workflow Automation for Enhanced Efficiency

1. Streamlined Processes: Nected’s workflow automation tools enabled the airline to automate complex operational tasks, such as flight scheduling adjustments and crew allocations.
2. Intuitive UI: Non-technical teams utilized Nected’s user-friendly interface to design and manage workflows, facilitating seamless process enhancements and iterations.
3. Reduced IT Dependency: Automation of routine tasks allowed the IT department to focus on strategic initiatives rather than repetitive maintenance.

3. Advanced Use Cases Tailored for Aviation

1. Dynamic Pricing: Implemented real-time pricing models that adjusted fares based on demand, competition, and regulatory factors without manual intervention.
2. Flight Delay Notifications: Automated the communication workflow to promptly notify passengers of delays, rebookings, and compensation procedures, enhancing customer satisfaction.
3. Process Automation for B2B Vendor Management: Streamlined interactions with suppliers and partners by automating procurement, invoicing, and compliance checks, ensuring timely and accurate transactions.

4. Secure, Scalable Deployment

1. Self-Hosted Solution: Deployed Nected’s platform within the airline’s secure infrastructure, ensuring data sovereignty and compliance with aviation data regulations.
2. Robust Security Measures: Implemented role-based access controls, encryption, and regular security audits to safeguard sensitive operational data.
3. Scalable Architecture: The platform supported the airline’s expansion into new markets and destinations, accommodating increased data volumes and complex policy requirements seamlessly.

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