
Manual intake forms and phone scheduling create 30–60 minute bottlenecks per patient, increasing no-shows and staff overtime.

Patient records split across EHRs, CRMs, and booking tools cause duplicate work and clinical risk.
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One-size-fits-all reminders and follow-ups reduce patient adherence and lifetime value.
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Teams cannot fully test workflows against live-like data, leading to downtime or patient-impacting errors when changes deploy.

New care paths, reminders, or screening campaigns take weeks to launch due to developer dependency.

Lack of auditable rule changes exposes organisations to compliance and billing errors.

Empowers care coordinators and product teams to design intake, triage, and follow-up rules using a visual drag-and-drop canvas.

Configure screening campaigns, vaccination drives, and appointment promos in hours and roll them out across web, mobile, and call centers instantly.

Deliver segmented reminders, care pathways, and upsell offers based on patient attributes—improve adherence and revenue per patient without code changes.

Simulate live patient flows and run thousands of scheduling decisions per second with zero downtime during updates.
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Seamlessly integrate with any system using simple API-based connectors. No need for complex configurations—connect databases, third-party services, and internal tools with just a few clicks.
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Leverage a powerful rule engine with multiple rule types, including Simple Rules, Decision Tables, Decision Trees, Rule Sets, and Rule Chains to handle complex logic effortlessly.
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Automate workflows with Action, Rule, Workflow, Code, Database, and REST API Nodes, while Loop, Delay, and Switch Block manage execution.

Efficiently oversee the entire rule and workflow lifecycle with built-in versioning, rollback capabilities, and staging environments, ensuring seamless transitions from testing to production without disruptions.
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Deploy Nected anywhere—choose multi-region cloud hosting for high availability or self-host on your infrastructure for complete control and compliance.

Gain full visibility into your decision rules and workflows with audit trails features, and real-time dashboards. Stay compliant and track every change with ease.

Deliver a fully white-labeled experience with embedded user functionality. Use Nected as your own branded decision engine.

Operate with confidence using enterprise-level security, role-based access control, and scalable infrastructure that ensures data integrity and performance even at scale.

Nected delivers the same enterprise-grade rule features as Pega and DecisionRules—visual no-code rule builder, versioning, audit trails, and multi-channel orchestration—while providing faster time-to-value and simplified API-first integrations. Where Pega may demand heavier implementation and DecisionRules focuses on decisioning, Nected combines lightweight orchestration, plug-and-play healthcare connectors, and instantly deployable rules so product and care teams iterate in hours, not months.
Business users and care managers can build and update patient workflows in a low-code visual canvas. Typical onboarding for product and care teams: sandbox in 1 day, pilot in 1 week, production rollout in 2–4 weeks—dramatically faster than heavyweight BPM platforms.
Yes. Nected scales to 100,000+ decisions/minute with guaranteed throughput patterns for peak appointment windows, supports HIPAA-ready deployment patterns, and includes full audit logs, role-based access, and data encryption to meet healthcare compliance needs.
Nected stores only operational decision metadata and optionally encrypted patient identifiers when required by workflow. Platform controls include field-level encryption, role-based permissions, audit trails, and integrations with customer-managed key stores—designed for HIPAA, SOC 2, and regional privacy compliance workflows.
Invocations refer to the number of times your workflows/rule is triggered via API, cron or other trigger. It will count the parent rule/workflow and can have as many rules, nodes within it. This metric is often used for billing purposes. Compared to other products, invocations as a billing metric can be more cost-effective and transparent, aligning closely with your actual usage and needs. It ensures you pay for the value you receive, rather than flat rates or less relevant metrics.
If you exceed, you'll be charged based on additional usage and will be added in your monthly charge. In case of payment failure after grace period, your plan will be reverted to free trial limiting your monthly execution and # of rules/flows as per free plan, however all your existing rules/workflow data would be kept intact.
Firstly, we do not have a vendor lock-in, so you can cancel anytime you want. However, if you decide to cancel once your subscription for a given period has started then you would be able to cancel at the time of the next billing cycle only.
Yes, you can typically upgrade your Nected plan at any point during your billing cycle. The upgrade process is usually straightforward, often involving just a few clicks in your account settings. Upgrading mid-cycle may involve prorated charges for the higher-tier service.
The best plan depends on your specific needs, such as the expected number of invocations, the complexity of your workflows, and the level of support you require. It’s a good idea to start with a basic plan and upgrade as your needs evolve, especially if you're new to Nected. Moreover, you can also write to us at assist@nected.ai and we will help you figure out the best plan for your brand.
Yes, Nected usually offers assistance in setting up and creating a Proof of Concept (POC), especially under certain plans. This assistance can include access to customer support, documentation, and possibly dedicated account management.
The Startup and Growth plans typically provide basic to enhanced support, including access to customer service through email or chat, a knowledge base, and possibly community forums. Response times and the extent of personalized assistance may vary between these plans.
The on-premise plan generally offers the most comprehensive support, including dedicated account managers, 24/7 support, and tailored assistance for deployment, maintenance, and troubleshooting. This plan is best suited for businesses with extensive, mission-critical use of Nected.