Manual rule changes and developer bottlenecks delay reward launches and erode campaign ROI.
Customer profiles split across POS, CRM, and CDP prevent accurate personalization and consistent experiences.
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Reward offers are generic, reducing member engagement and lifetime value (LTV).
Teams lack simulators and sandboxed testing, causing revenue and reputational risk when offers misfire.
Unversioned rules and poor logging create audit issues and financial leakage during promotions.
Static reward rules fail to react to live behavior, missing opportunities to increase basket sizes and frequency.
Business users build and update reward logic with drag-and-drop conditions, branches, and actions—no developer dependency.
Publish reward changes to CRM, email, POS, mobile apps, and partner APIs instantly with built-in connectors and webhooks.
Deliver targeted points, coupons, and VIP perks based on live behavior, transaction history, and loyalty tier—across mobile, web, and in-store channels.
Validate campaigns in sandboxes, view decision traces, and revert to prior rule versions with one click to eliminate revenue leakage.
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Seamlessly integrate with any system using simple API-based connectors. No need for complex configurations—connect databases, third-party services, and internal tools with just a few clicks.
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Leverage a powerful rule engine with multiple rule types, including Simple Rules, Decision Tables, Decision Trees, Rule Sets, and Rule Chains to handle complex logic effortlessly.
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Automate workflows with Action, Rule, Workflow, Code, Database, and REST API Nodes, while Loop, Delay, and Switch Block manage execution.
Efficiently oversee the entire rule and workflow lifecycle with built-in versioning, rollback capabilities, and staging environments, ensuring seamless transitions from testing to production without disruptions.
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Deploy Nected anywhere—choose multi-region cloud hosting for high availability or self-host on your infrastructure for complete control and compliance.
Gain full visibility into your decision rules and workflows with audit trails features, and real-time dashboards. Stay compliant and track every change with ease.
Deliver a fully white-labeled experience with embedded user functionality. Use Nected as your own branded decision engine.
Operate with confidence using enterprise-level security, role-based access control, and scalable infrastructure that ensures data integrity and performance even at scale.
Nected matches the enterprise rule capabilities of Pega and DecisionRules while prioritising speed-to-value and business ownership. Unlike heavyweight platforms, Nected provides a lightweight, no-code visual rule builder with built-in connectors to CRMs, POS, payment gateways, and CDPs—so marketing teams can launch campaigns in hours, not months. Key differentiators: versioned rule sets with one-click rollback, simulation sandboxes for risk-free testing, multi-channel orchestration, and transparent auditing for compliance. Nected also supports flexible deployment (cloud, private cloud, on-prem) and processes 100,000+ reward decisions per minute with predictable SLAs.
With Nected’s no-code rule builder and pre-built integrations, teams can design, simulate, and publish a loyalty campaign in as little as 15 minutes. For complex, multi-touch campaigns, time-to-live typically falls under 48 hours. This removes developer dependency and reduces campaign ops by up to 90%.
Yes. Nected is built for high-throughput decisioning and supports horizontal scaling to handle spikes in redemptions, flash sales, or holiday peaks. Typical deployments achieve 100,000+ reward evaluations per minute with sub-second decision latency and graceful degradation for heavy loads.
Nected provides role-based access control, encrypted data at rest and in transit, detailed audit trails for every rule change and decision, and versioned policy rollback. Deployments can comply with GDPR, SOC2, and enterprise security standards. Data retention, masking, and PII controls are configurable per tenant.
Invocations refer to the number of times your workflows/rule is triggered via API, cron or other trigger. It will count the parent rule/workflow and can have as many rules, nodes within it. This metric is often used for billing purposes. Compared to other products, invocations as a billing metric can be more cost-effective and transparent, aligning closely with your actual usage and needs. It ensures you pay for the value you receive, rather than flat rates or less relevant metrics.
If you exceed, you'll be charged based on additional usage and will be added in your monthly charge. In case of payment failure after grace period, your plan will be reverted to free trial limiting your monthly execution and # of rules/flows as per free plan, however all your existing rules/workflow data would be kept intact.
Firstly, we do not have a vendor lock-in, so you can cancel anytime you want. However, if you decide to cancel once your subscription for a given period has started then you would be able to cancel at the time of the next billing cycle only.
Yes, you can typically upgrade your Nected plan at any point during your billing cycle. The upgrade process is usually straightforward, often involving just a few clicks in your account settings. Upgrading mid-cycle may involve prorated charges for the higher-tier service.
The best plan depends on your specific needs, such as the expected number of invocations, the complexity of your workflows, and the level of support you require. It’s a good idea to start with a basic plan and upgrade as your needs evolve, especially if you're new to Nected. Moreover, you can also write to us at assist@nected.ai and we will help you figure out the best plan for your brand.
Yes, Nected usually offers assistance in setting up and creating a Proof of Concept (POC), especially under certain plans. This assistance can include access to customer support, documentation, and possibly dedicated account management.
The Startup and Growth plans typically provide basic to enhanced support, including access to customer service through email or chat, a knowledge base, and possibly community forums. Response times and the extent of personalized assistance may vary between these plans.
The on-premise plan generally offers the most comprehensive support, including dedicated account managers, 24/7 support, and tailored assistance for deployment, maintenance, and troubleshooting. This plan is best suited for businesses with extensive, mission-critical use of Nected.
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